State Farm® Insurance Agent Derek Alota

"Derek is the first and only insurance agent I’ve had since I moved to CA 12 years ago, he is by far the best agent I’ve worked with in my 23 years of driving! When I first met Derek I told him I was excited to live close to Santa cruz so I could surf, he got me some surf board wax as a welcome gift which was really kind, thoughtful and appreciated :) His assistant Karen has been absolutely amazing as well, so informative and willing to help anytime I call and even followed up with me after I was rear ended by a drunk driver even though the vehicle I was driving at the time only had liability insurance and it was the other persons fault yet she still took the time to call and see how I was doing which means a lot and showed me the type of wonderful humans I am working with. It’s easy to remember your agent cause you only have one usually but they have many clients and talk to many people daily yet still remember me even when I don’t call them for years so if you are looking for the best then look no further cause I promise they will exceed all expectations and do an incredible job for you! Thank you both for everything, sad to Leave CA but even more sad that I have to switch my insurance to an agent in Ohio but you know I’ll be back when I move back ;) love and respect, I appreciate you both!"

"Great service! I appreciate the quick and reliable service that Derek and Karen provides. I love the fact that I can always count on someone local picking up my phone calls instead of me reaching a virtual assistant from a foreign country. Derek’s office has been reliable for me and Karen has been a pleasure to speak to as always. Can’t go wrong with them!!!"

"There's plenty of options when it comes to insurance but it's great people that make the difference. Karen is one of those people. She's responsive, helpful, friendly and on top of whatever you throw her way. Good insurance coverage and rates get you into the service, but great people are why you stay. Thank you Karen and Derek for always being around to help when it's needed."

"I have been with Derek for about 6 or 7 years now after having a bad experience with progressive. I'll be honest I've had my disagreements/disputes with State Farm Claims. Derek's office has been a great help in navigating some issues. Someone that I enjoy talking to is Karen. She is great at explaining things when I get confused with Insurance lingo. She has also helped when adding new vehicles, letting me now where I can save money!"

"This review is long overdue. Derek has been my insurance agent for over a decade. He and his staff are amazing! When I need help and call his office, not only do we catch up on family, kids, jobs, etc., but he and his team go above and beyond for me and my parents (who are also his clients). Karen is also the best! She responds to me super quickly and has been to my rescue so many times (after accidents and car/address/policy changes). Recently, my son's catalytic converter was stolen. I called the office to cancel the policy and they advised that it was covered! I had no idea! My son was allowed a rental and he received a check for the whole value of his car! I am super greatful for Derek and his team and 1000% recommend them for all insurance needs."

"I'm always pleased with the help I receive when calling Derek's office. Karen is very patient, organized, and knowledgeable- she helped set me up with a great car insurance policy that suits my personal needs. Their office always helps me get the best rate possible and consistently reminds me to send in external forms (e.g. transcripts) for further improved rates."

"Mr. Alota has always served me with the utmost respect and attention that has reassured my trust and dependency in State Farm Insurance. In 2015 I was involved in a horrific freeway accident that left my vehicle totaled. Derek dropped everything to ensure I was safe, and my car was taken to a well respected auto body shop. I highly recommend State Farm Agent Derek Alota to anyone who wants to be taken care of like a good neighbor. He is always there for me, day and night."

"Great amazing service Derek always get the job done have been with him for a couple of years and no complaints ! Also I can always count on his Assistant Karen.W she is always able to literally handle anything I throw at her with such ease and care. Karen is AWESOME ! whoever you speak to you can definitely count on them !"

"Derek is great to work with! He’s very knowledgeable and does an excellent job at explaining your coverage options and creating a policy that will best fit your needs. He’s honest and informative, and does not try to upsell you or pressure you to make a decision like many other agents will do. He is professional and customer service oriented. Over the years, Derek has always been very responsive and made himself available to answer our questions and help us with any changes. My partner and I feel like we are in great hands with Derek!"

"I've been with Derek for 5+ years and he's always been honest and straightforward. Derek goes above and beyond for the needs of me and my family. When I last was involved in an auto collision he was the first person I called right after the police. He is professional and most importantly he is personable, theres no one else I would go to."

"The staff have always been friendly, but last year my rates started creeping up. I started to be billed for mileage I wasn't driving using numbers that were never explained. After six months of waiting for answers to my questions, constantly being told they'd get to the bottom of it before ignoring me again, I was forced to find new insurance. Now, two weeks after formally cancelling, their site still claims an overdue payment for a policy renewal that never should have happened. This is the worst experience I've had with any insurance provider in 20 years, and they're not even letting me walk away."